Booking Policies

Please note that by booking an appointment you acknowledge and accept the following terms:

Appointment Reminders

SMS appointment reminders are sent out 48 hours prior to your scheduled appointment time.

Please Note: Appointment reminders are a courtesy. Not seeing or receiving a reminder does not remove responsibility for attending your appointment or providing the required notice to cancel or reschedule.

Cancellations & Rescheduling

At Urban Skin, appointments are reserved exclusively for you. When an appointment is cancelled or changed at short notice, it can be difficult to fill that space. Our cancellation policy helps us protect appointment availability while keeping things fair for all clients.

We kindly ask for at least 24 hours' notice if you need to cancel or reschedule your appointment.

Appointments cancelled or rescheduled with less than 24 hours' notice will incur a fee of $50.00.

This applies to:

• Cancellations

• Rescheduling or changing the date/time of an appointment

• Reducing the length or value of a booked appointment at short notice

Appointments cancelled or rescheduled with more than 24 hours' notice will not incur a cancellation fee.

No-Shows

If you do not attend your appointment and have not contacted us, this is considered a '“no-show.” No-Shows will incur a fee of 100% of the booked treatment price.

Clients who repeatedly miss appointments or cancel/reschedule at short notice may be required to pay a deposit or prepay in full before future appointments can be booked.

We understand that unexpected circumstances and genuine emergencies can occur. Cancellation fees may be waived at Urban Skin's discretion in exceptional circumstances.

Payment

Payment is due in full at the time of your appointment.

Accepted payment methods: Eftpos, Debit, Visa, Mastercard, Direct Bank Transfer & Cash. No surcharge is applied on credit cards or PayWave transactions.